1xvet Privacy Policy

Introduction and Applicability

1xvet ("we", "our", or "platform") operates a trusted online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect from you while you use the website https://1xvet.cam ("Site"), how it is processed, and under what circumstances it may be shared with third parties.

By using this site or registering an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using the site. This Policy may be updated from time to time — when changes are made, we will update the date on this page.

Information We Collect

Various types of information are collected when you create an account, use the service, and receive support at 1xvet. The types of information are detailed below.

2.1 Information Collected Directly from You

Information you provide yourself during registration and account management:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• National ID or passport number (applicable where identity verification is required)
• Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details
• Transaction history and deposit records

2.2 Automatically Collected Information

When you browse the site, the following information may be logged automatically:

• IP address and device type
• Browser name and version
• Pages visited and time spent
• Referral URL (where you came from before reaching the site)
• Cookies and session tokens

2.3 Identity Verification Information (KYC)

To ensure safe and responsible service, we carry out identity verification (KYC — Know Your Customer) procedures when required. At this stage you may be asked to submit a government-issued ID and proof of address.

Purpose of Data Use

Collected information is used only for the legitimate purposes listed below. We do not sell your information to any third party.

1. Creating, verifying, and managing accounts
2. Processing deposit and withdrawal transactions
3. Detecting and preventing fraudulent activity
4. Providing customer support (live chat and email)
5. Managing bonus offers, promotions, and VIP rewards
6. Ensuring compliance with responsible gaming guidelines
7. Platform security and technical improvements
8. Fulfilling applicable legal and regulatory obligations
9. Statistical analysis to improve user experience

Data Sharing and Disclosure

1xvet does not disclose your personal information to any external party except in the limited circumstances listed below.

4.1 Service Partners

Information may be shared with selected third-party providers for payment processing, technology infrastructure, and KYC verification. These providers receive information only for their specific tasks and are bound by privacy obligations equivalent to those of 1xvet.

4.2 Legal Obligations

Disclosure of information may be required in response to court orders, lawful requests from law enforcement agencies, or other legal processes. In such cases we disclose only the information that is legally required.

4.3 Fraud and Security

Information necessary to prevent account fraud, money laundering, or other criminal activity may be shared with the relevant authorities.

4.4 Business Changes

If 1xvet undergoes a business restructuring, merger, or acquisition, user information may be transferred to the new entity — however, the terms of this Policy will continue to apply.

Cookies and Tracking Technologies

The 1xvet site uses cookies and similar technologies. Cookies are small text files that your browser automatically stores on your device.

5.1 Cookie Types and Purposes

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functionality cookies: Remembering language preferences, display settings, and other user preferences.
• Analytics cookies: Analyzing site usage patterns to improve the service.
• Security cookies: Detecting and preventing suspicious activity.

5.2 Cookie Controls

You have the option to accept or reject cookies in your browser settings. Please note that disabling essential cookies may limit some features of the site. For browser cookie management, refer to the help pages of Chrome, Firefox, Safari, or Edge.

Data Retention and Deletion

1xvet does not retain collected information beyond what is necessary. Data retention periods are determined on the basis of the following principles:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for a specified period in accordance with legal requirements.
• Even after an account is closed, some information may be retained for a limited period for fraud prevention and legal compliance.
• If you opt out of marketing communications, that information is deleted as quickly as possible.

6.1 Data Deletion Requests

You may request the deletion of your personal information. However, certain information may be required to be retained for a set period for legal or regulatory reasons. Please contact our support team regarding this matter.

Data Security Measures

1xvet uses industry-standard technology and processes to protect your personal information. Our security framework includes:

• SSL/TLS encryption: All data transfers are handled through encrypted channels.
• Firewall and intrusion prevention systems: Server infrastructure is monitored around the clock.
• Controlled access: Staff can only access the information necessary for their role.
• Regular security audits: Technology infrastructure is reviewed and updated on a regular basis.
• Password hashing: User passwords are not stored directly — they are kept only in an encrypted format.

Your Rights and Controls

As a 1xvet user, you have several rights over your own information. These are detailed below.

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide the information within a reasonable time.

8.2 Right to Correct Information

If information held about you is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information — to the extent possible beyond legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional messages at any time. Notify the support team or use the unsubscribe option in any email.

8.5 Right to Lodge a Complaint

If you have any concerns about the use of your information, please contact our support team first. We will work toward a fair and prompt resolution.

Protection of Minors

1xvet strictly prohibits anyone under the age of 21 from registering an account or using the service. We actively verify age and do not knowingly collect information from minors.

If it is found that someone under the age of 18 or 21 has created an account, that account will be closed immediately and the associated information will be deleted.

Policy Changes and Updates

1xvet reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• Update the "Last Updated" date on this page.
• Attempt to send a notification email to registered users.
• Continued use of the site after any changes will be taken to mean that you agree to the updated policy.

You are therefore advised to review this page from time to time.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our Bengali-speaking support team is available seven days a week, 24 hours a day.