1xvet Terms and Conditions

These terms and conditions ("Terms") govern the use of the 1xvet website and all related services. By accessing this platform or creating an account, you confirm that you have fully read, understood, and agreed to these Terms.

1xvet operates an online casino and sports betting platform for players in Bangladesh. Our services are available only to individuals who are legally permitted to participate in such activities and who are at least 21 years of age.

Our Privacy Policy and Responsible Gaming guidelines apply alongside these Terms. If you have difficulty understanding any condition, please contact our 24/7 live chat support.

2.1 Age and Eligibility Requirements

To create an account and use 1xvet services, you must meet the following conditions:

• You must be at least 21 years of age.
• Online betting and casino gaming must not be prohibited for you in the jurisdiction where you reside.
• You are acting as a natural person, not as a corporate entity.
• You are of sound mind and capable of making decisions consciously.

2.2 Account Registration Rules

Each user may create only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and any accumulated balance may be forfeited. All information provided during registration must be accurate, complete, and up to date.

2.3 Identity Verification

1xvet may request identity verification documents at any time. Failure to provide the required documents may result in the account being temporarily or permanently suspended. This measure is in place to prevent fraud and ensure platform security.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Any unauthorized access to your account must be reported to our support team immediately. 1xvet is not liable for any loss resulting from third-party use of your account.

3.1 Deposit Methods and Limits

The following methods can be used to deposit funds at 1xvet:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The minimum deposit amount is ৳500 for each method. The maximum deposit limit may vary depending on the account verification level and the payment method used.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. However, under special circumstances (such as during an ongoing identity verification process), it may take longer.

Withdrawals can only be made via the same method used for the deposit, until verification for a method change has been completed. Funds linked to a bonus cannot be withdrawn until the associated wagering requirements have been met.

3.3 Suspicious Transactions

If any transaction appears unusual or suspicious, 1xvet reserves the right to hold it pending verification. If money laundering or fraud is suspected, the relevant account may be closed and the appropriate authorities notified.

4.1 Welcome Bonus

1xvet offers new players a 100% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳500 is required to receive this bonus.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x (bonus amount × 20). This means if you receive a ৳10,000 bonus, you must wager a total of ৳200,000 before making a withdrawal.

• Slot games generally contribute 100% towards meeting the wagering requirement.
• The contribution from table games and live casino games may differ.
• Separate wagering conditions apply for sports betting.
• If the wagering requirement is not completed within 30 days of receiving the bonus, the bonus will be forfeited.

4.3 Promotion Abuse

Using multiple accounts, multiple members of the same household claiming a bonus from the same device, or attempting to meet wagering requirements through artificial means will be considered promotion abuse. In such cases, the bonus and any associated winnings will be forfeited.

4.4 Other Promotions

From time to time, 1xvet runs reload bonuses, free spins, cashback offers, and special tournaments. Each promotion has its own terms, which are detailed on the relevant promotion page.

1xvet has four VIP levels. Weekly cashback benefits are provided at each level. Advancement to a higher level depends on your regular activity and engagement on the platform.

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Cashback is calculated every Monday and added to the relevant account. There are no wagering requirements for VIP cashback. However, wager amounts placed using a bonus are generally not included in the cashback calculation.

The following activities are strictly prohibited. Violations may result in account closure and forfeiture of funds:

• Creating multiple accounts.
• Registering using false information or another person's identity.
• Playing games with the help of bots, automated software, or artificial intelligence.
• Intentionally exploiting technical errors or bugs on the platform.
• Attempting money laundering or seeking to gain funds through dishonest means.
• Threatening, insulting, or harassing other users or staff.
• Attempting to interfere with the platform's security systems.
• Strategically combining low-risk bets simultaneously with the intent to abuse bonuses.

If an incorrect amount is credited due to a technical error, it will be reclaimed immediately. Any transactions made using that amount will be considered void.

7.1 Game Results

All games on 1xvet are operated using Random Number Generator (RNG) technology, which ensures fair play. Live casino games are broadcast live from third-party certified studios. Game results are final and disputes are accepted only in limited circumstances.

7.2 Betting Rules

Each game or betting market has its own rules, which are described in detail on the game page. In the case of sports betting, if a dispute arises regarding the outcome of a specific event, the official result of the relevant sport will be considered final.

7.3 Connectivity Issues

In the event of an incomplete game round due to loss of internet connection, the result will be determined based on server-side data. 1xvet is not obligated to provide compensation for losses caused by technical issues; however, if contacted regarding such matters, each case will be reviewed individually.

7.4 Maximum Winnings

A limit may apply to the maximum winnings in a single game session or on a single bet. Once this limit is reached, no additional amount is payable. For more details, please refer to the relevant game page or contact the support team.

1xvet places the highest importance on responsible gaming. We want our platform to be a safe source of entertainment, not a source of addiction.

• Deposit limits, bet limits, and self-exclusion options are available on our platform.
• A request to temporarily or permanently close an account can be made at any time through support.
• If signs of gambling addiction appear, please seek professional help.
• Only wager an amount of money that you can afford to lose.

Detailed responsible gaming guidelines are available on our Responsible Gaming page.

By registering with 1xvet, you consent to our Privacy Policy. Your personal information is protected by SSL encryption and is used solely for the purposes of providing services, verifying identity, and meeting legal obligations.

Personal information is not sold to third parties. However, information may be provided if a valid order is received from a legal authority. For more details, please see our Privacy Policy page.

10.1 Limitation of Liability

1xvet is not liable for any indirect, incidental, special, or consequential loss. This includes: loss of profit, loss of data, reputational damage, or business loss. 1xvet is not liable for losses caused by technical errors, cyberattacks, or the actions of third parties.

10.2 Right to Modify or Discontinue Services

1xvet reserves the right to modify, suspend, or discontinue any service, game, or promotion at any time without prior notice. In the event of a service closure, any valid user balance will be returned.

10.3 Legal Jurisdiction

Any dispute regarding the interpretation and application of these Terms will be resolved in accordance with the laws of the jurisdiction under which 1xvet operates. Users in Bangladesh are personally responsible for complying with local law. The legal situation regarding online betting in Bangladesh is unclear — you should confirm your local laws before using the service.

10.4 Severability of Terms

If any part of these Terms is found to be invalid by a court or competent authority, all remaining parts will remain in full effect.

11.1 Complaints Process

If you have a complaint or dispute, please first contact our 24/7 live chat support. Our team is ready to assist in Bengali and most issues can be resolved quickly.

11.2 Formal Complaints

If your issue is not resolved via live chat, a formal complaint can be submitted by email: [email protected]. The complaint must include your username, a detailed description of the issue, and any relevant screenshots or information.

1xvet will respond to formal complaints within 7 business days of receipt.

These Terms constitute the entire agreement between 1xvet and the user and supersede any previous oral or written agreements. Unless otherwise stated in these Terms, neither party may transfer their rights or obligations under this agreement to a third party without the written consent of the other party.

1xvet reserves the right to modify these Terms at any time. Notice of significant changes will be provided on the platform. Continued use of the service after any changes means you have accepted the revised Terms.

Please also read our other policies alongside these Terms:

• Privacy Policy — How your information is stored and used.
• Responsible Gaming Guidelines — Advice for safe and healthy play.
• Frequently Asked Questions (FAQ) — Answers to common questions.